Privacy Policy

Article 1: Appropriate Protection of Personal Information and the Administrator

  • CUUSOO SYSTEM Co., Ltd. (hereinafter referred to as the “Company”) will recognize the importance of personal information protection and ensure appropriate acquisition, use, and provision of information by complying with the Act on the Protection of Personal Information and other relevant regulations. The Company will manage personal information of those who use the services it offers (hereinafter referred to as the “Users”) in an appropriate and safe manner, and will take protective measures to prevent unauthorized access from outside to such personal information, and its unauthorized use, loss, destruction, alteration, and leakage, etc. (measures such as encryption of personal data or use of security services). By doing so, we will continuously strive for continuous improvement in terms of appropriate protection and use of the Users’ personal information.

Article 2: Information to Be Collected and Methods of Collection

The Company will collect information concerning the Users, depending on the services, as follows:

  • Information obtained as common information to be used in the services the Company provides:
    • User name
    • E-mail address
    • Profile
      • Self-introduction
      • Self-introduction URL
      • Self-introduction pictures and images
    • If the Users permit linkage with social network services in using the services the Company provides, information regarding which consent to its collection is obtained:
      • IDs used by the Users in such external service
      • E-mail addresses the Users use in such external services
      • For information to be collected by such external services, please contact those external service organizations.

    • Other information the Users enter in data entry forms predetermined by the Compan
  • Information provided to TEPCO CUUSOO:
    • Name of company, business operator, or research institution
    • Department
    • Name
    • E-mail address
  • Information collected when the Users start using the services the Company provides:
    • Terminal information
    • Log information
    • IP address
    • Cookie

Article 3: Purpose of Use of Personal Information

With regard to information about the Users collected by the Company, such information that falls under personal information will be used for the following purposes:

  • Provision of functions of all of the web services provided by the Company (hereinafter referred to as the “Services”) and improvement of such functions
  • Personal identification in the Services
  • Notification and communication of important matters to the Users
  • Reply to inquiries from the Users
  • Survey for improvement of the Services
  • When necessary for the Company to perform other legitimate business operations concerning the provision of the Services

Article 4: Matters Concerning Retained Personal Data

  • Name of the business operator handling personal information: CUUSOO SYSTEM Co., Ltd.
  • Purpose of use of retained personal data: Same as the ones described in the preceding Article

Article 5: Disclosure or Entrustment of Personal Information to a Third Party

  • The Company may disclose or entrust to a third party other than the Company personal information about the Users in the following cases only:
    • When our outsourcee needs to render services such as after-sales services on our behalf
    • When necessary as part of the Services (e.g., matching function)
    • When the disclosure is required by any laws or regulations, or lawfully by a court or any other governmental agencies
    • When consent is obtained from the Users for the use of their personal information for a specific purpose
    • In the case where it is necessary for the protection of the life, body, or property of an individual, when obtaining consent from such individual is difficult
    • Other cases permitted by laws and regulations
  • Regarding the Services at “TEPCO CUUSOO,” suggestions made by the Users will be submitted to Tokyo Electric Power Company Holdings, Inc. (1-1-3, Uchisaiwai-cho, Chiyoda City, Tokyo) and it will examine those suggestions. Because of this, all of the information entered in the predetermined forms in relation to the TEPCO CUUSOO will be sent to Tokyo Electric Power Company Holdings, Inc. through the platform or by sending emails. If you would like us to delete the information you submitted, please contact us at and let us know to that effect.

Article 6: Non-disclosure Agreement in the Case of Disclosure or Entrustment of Personal Information to a Third Party

  • In the case where the Company outsources all or part of its operations to an outside entity, it will conclude a “Confidentiality Agreement concerning the Handling of Personal Information” with such outside entity to manage personal information of the Users appropriately.
  • At “TEPCO CUUSOO,” suggestions submitted by the Users will be provided to Tokyo Electric Power Company Holdings, Inc., and it is to examine those suggestions. The relevant data will be managed based on such agreement in an appropriate and safe manner.

Article 7: Requests for Disclosure, Correction, and Deletion of Personal Information

  • The Users may ask the Company to disclose, correct, or delete their personal information. The Company will respond to those requests within a reasonable time period after confirming the identification of the relevant User (it will make an effort to respond within seventy-two (72) hours after the identification is confirmed). Please be advised that, when a User has requested the deletion of his/her personal information, part or all of the Services may not be available to him/her.
    For inquiries concerning personal information, please contact us at

Additional clause

  • 1st version, June 6, 2013
  • Update: January 29, 2016
  • Update: May 24, 2018